Terms and Conditions - Garden Clearance Surbiton

Introduction

Welcome to our Garden Clearance Surbiton Terms and Conditions. These terms outline the rules and regulations governing the use of our garden clearance services. By engaging our services, you agree to abide by these terms in their entirety. Please read them carefully to ensure a clear understanding of your rights and obligations.

Our mission is to provide efficient, reliable, and environmentally responsible garden clearance solutions to the residents of Surbiton. We strive to maintain transparency and ensure that our clients are fully informed about the services we offer and the conditions under which these services are delivered.

Service Agreement

Scope of Services

Our garden clearance services encompass a wide range of tasks aimed at decluttering and revitalizing your outdoor spaces. This includes:

Removal of unwanted garden waste, such as dead branches, leaves, and plant debris.
Disposal of large garden items, including old furniture, shed contents, and garden structures.
Pruning and trimming of overgrown plants to enhance the aesthetic appeal of your garden.
Clearing pathways and driveways to restore easy access around your property.
Comprehensive clean-up post-clearance to ensure your garden is left in pristine condition.

The scope of our services is designed to provide a comprehensive solution to decluttering your garden space. Additional services may be available upon request and may incur extra charges as per the service agreement.

Pricing and Payment Terms

Our pricing structure is designed to be fair and transparent, based on the volume of material to be cleared and the complexity of the job at hand. All prices are quoted in GBP and are subject to change based on the specific requirements of each project.

We accept a variety of payment methods to accommodate our clients’ preferences, including:

Cash
Credit/Debit Cards
Bank Transfers
Online Payment Platforms

Payment is due upon completion of the service unless otherwise agreed upon in writing. In cases where extended payment plans are required, terms must be negotiated and documented prior to the commencement of services.

Customer Responsibilities

Access to Property: Customers must ensure that access to the garden area is unobstructed to facilitate efficient clearance. This may involve moving vehicles, outdoor furniture, or other obstacles that could impede our team’s work.
Removal of Personal Items: It is the customer’s responsibility to remove any personal belongings from the garden before clearance. This helps prevent loss, theft, or accidental damage of valuable items.
Preparation of the Site: Customers should prepare the garden for clearance by securing pets, ensuring children are supervised, and keeping hazardous materials out of the work area to maintain a safe environment for our team.
Notification of Restricted Items: Customers should inform our team of any items that require special handling or disposal methods, such as asbestos-containing materials or electronics, to ensure compliance with legal and environmental standards.

Company Responsibilities

Timely Service: We are committed to adhering to agreed-upon schedules, ensuring that garden clearance services are completed within the specified timeframe. Any anticipated delays will be communicated promptly to the customer.
Safe Handling and Disposal: Our team is trained in the safe handling and disposal of garden waste, following all local regulations and environmental guidelines. We prioritize sustainable practices, including recycling and donating items where possible.
Insurance: We maintain comprehensive insurance coverage to protect against accidental damage during the clearance process. This includes liability insurance to address any unintentional harm that may occur to property or individuals on-site.
Qualified Personnel: Our staff are experienced professionals who are equipped with the necessary skills and tools to perform garden clearance efficiently and safely.

Liability and Insurance

While we strive to perform our garden clearance services with the highest level of care, we cannot be held liable for pre-existing damages to property or unforeseen occurrences that may arise during the clearance process. Our insurance covers accidental damage that directly results from our services, ensuring peace of mind for our clients.

Customers are encouraged to discuss any specific concerns regarding their property’s condition prior to service delivery. This allows us to take necessary precautions to minimize risks and address potential issues proactively.

Cancellation Policy

We understand that circumstances may change, and you might need to cancel a scheduled garden clearance service. To cancel a booking:

Provide at least 24 hours’ notice prior to the scheduled service time.
Cancellations made with less than 24 hours' notice may incur a cancellation fee equivalent to 50% of the total service cost.
In cases of emergency or extenuating circumstances, we will assess cancellation fees on a case-by-case basis.

To ensure mutual respect and efficiency, timely communication regarding any changes to service schedules is highly appreciated.

Dispute Resolution

In the event of a dispute arising from our garden clearance services, we encourage open and honest communication to resolve any issues amicably. Our first step will be to discuss the matter directly with you to understand and address your concerns. If a resolution cannot be reached through direct communication, the matter may be escalated to independent arbitration in accordance with local laws and regulations.

We are committed to maintaining a high standard of customer satisfaction and will strive to resolve disputes in a fair and equitable manner.

Privacy Policy

Your privacy is of utmost importance to us. Any personal information you provide during the booking and execution of our garden clearance services is handled with strict confidentiality and in compliance with applicable data protection laws. We use your information solely for the purpose of delivering our services and do not share it with third parties without your explicit consent.

For more details on how we collect, use, and protect your information, please refer to our comprehensive Privacy Policy available upon request.

Amendments to Terms

We reserve the right to modify these Terms and Conditions at any time. Any amendments will be communicated to clients through appropriate channels, such as email notifications or updates on our service platforms. It is your responsibility to review these Terms periodically to stay informed of any changes.

Your continued use of our garden clearance services after such amendments have been communicated constitutes acceptance of the new terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal actions related to our garden clearance services must be brought within the jurisdiction of the courts in Surbiton.

By engaging our services, you consent to the exclusive jurisdiction of these courts to settle any disputes or claims arising out of your use of our garden clearance services.